Deliveroo Ireland Rider Support
OrdersChange topic
- Can customers tip me?
- Do I have to deliver to the customer’s door?
- What do I need to know about rejecting orders?
- What is a return order?
- How do I complete a return order?
- How do I see the fee for a return order?
- How do I complete a return order that’s part of a stacked order?
- How do I scan the order receipt?
- Why do I need to scan the order receipt?
- What should I do if I can’t find the rider check-in point at the restaurant, or if it’s not working?
- My phone doesn't have NFC enabled so I can’t check in at the restaurant.
- How do I check in at the restaurant?
- Why is the app asking me to take a photo of the order?
- How do I deliver an order to the customer’s safe place?
- How do I scan the order when there is no receipt?
- What should I do if food spills while on an order?
- What is a stacked order?
- What are peak hours?
- How do I contact the customer at delivery?
- What if I can't carry all the bags in a delivery?
Can customers tip me?
Yes, customers can either tip you when they place their order, or after you've delivered it.
If the customer didn't tip you when they placed their order, we’ll send them a push notification after you deliver the order letting them know they can tip you through the app.
Customers can either tip a fixed amount, or a percentage of the total cost of their order - that's why sometimes you'll see unusual, non-rounded amounts (like €2.47).
You keep 100% of the amount the customer tips you.
If more than one rider helps complete an order, for instance if it's a big order or a heavy order (like lots of bags of groceries or a stack of pizzas) the customer's tip will be automatically split between all the riders who completed the order.
If you get a tip after you've delivered an order we'll send you a push notification so you know when your great service has stood out.
The best way to get tips is to give great service by:
- Heading straight to the customer - They’ll be waiting for you
- Riding with care - This will help stop food from spilling or packaging being damaged
- Checking the delivery notes - They may contain instructions on how to identify the customer’s location or access their building
- Being respectful - Some well wishes can create a memorable customer experience
Extra support
Everyone should be able to use Deliveroo easily. Before you arrive, please check the customer’s delivery notes and follow any instructions they have shared. Some customers may need extra support and may not be able to come to the door, for example because they have a mobility need, hearing impairment or other accessibility requirement. Taking a moment to read and follow their notes can make a real difference.
