Deliveroo Ireland Rider Support
OrdersChange topic
- Can customers tip me?
- Do I have to deliver to the customer’s door?
- What do I need to know about rejecting orders?
- What is a return order?
- How do I complete a return order?
- How do I see the fee for a return order?
- How do I complete a return order that’s part of a stacked order?
- How do I scan the order receipt?
- Why do I need to scan the order receipt?
- What should I do if I can’t find the rider check-in point at the restaurant, or if it’s not working?
- My phone doesn't have NFC enabled so I can’t check in at the restaurant.
- How do I check in at the restaurant?
- Why is the app asking me to take a photo of the order?
- How do I deliver an order to the customer’s safe place?
- How do I scan the order when there is no receipt?
- What should I do if food spills while on an order?
- What is a stacked order?
- What are peak hours?
- How do I contact the customer at delivery?
- What if I can't carry all the bags in a delivery?
My phone doesn't have NFC enabled so I can’t check in at the restaurant.
On an Android, you can enable NFC in your phone settings. On an iPhone, NFC is automatically enabled and there is no need to adjust your settings. If you don’t have NFC available on your phone then you’ll continue to arrive and collect orders as before.
