Deliveroo Ireland Rider Support
OrdersChange topic
- Can customers tip me?
- Do I have to deliver to the customer’s door?
- What do I need to know about rejecting orders?
- What is a return order?
- How do I complete a return order?
- How do I see the fee for a return order?
- How do I complete a return order that’s part of a stacked order?
- How do I scan the order receipt?
- Why do I need to scan the order receipt?
- What should I do if I can’t find the rider check-in point at the restaurant, or if it’s not working?
- My phone doesn't have NFC enabled so I can’t check in at the restaurant.
- How do I check in at the restaurant?
- Why is the app asking me to take a photo of the order?
- How do I deliver an order to the customer’s safe place?
- How do I scan the order when there is no receipt?
- What should I do if food spills while on an order?
- What is a stacked order?
- What are peak hours?
- How do I contact the customer at delivery?
- What if I can't carry all the bags in a delivery?
How do I see the fee for a return order?
You’ll receive an additional fee for the journey back to the shopping partner, which you can see at the order offer screen by tapping T&C. You can use this information to choose whether to accept the return order.
