Deliveroo Ireland Rider Support
AccountChange topic
- I arrived at the customer on time, but they didn’t come to the door for 10 minutes. What should I do?
- How can I change the area I work with Deliveroo in?
- Why have you contacted me about my vehicle speed?
- Where do I find in-app Updates?
- How many friends can I refer?
- When will I receive my referral payment?
- How do I update my details?
- Can someone else work on my behalf (substitute)?
- I’m a substitute - how do I register in the rider app?
- Do I have to register my substitute in the rider app?
- How do I register my substitute in the rider app?
- I’m a substitute - how do I complete the identity check?
- How do I complete the identity check?
- Why does my app sometimes log me out?
- What happens if I’m affected by an outage with the app?
- Keeping customer personal data safe
- Will the expected delivery time take restaurant wait times into account?
- If I don’t arrive when the app tells me to, will I be offered fewer orders?
- Should I un-assign myself from the order if I don’t think I can get to the customer in time?
- Does the expected time displayed take into account my vehicle type?
I arrived at the customer on time, but they didn’t come to the door for 10 minutes. What should I do?
If a customer doesn’t respond, you can message them using Chat or give them a call. If they don’t reply or pick up, your app will let you send a ‘leaving soon’ alert to their phone. 5 minutes after you’ve sent this alert you’ll be able to complete the delivery and leave their order in a safe place. If the order contains age-restricted items these should be removed before leaving it and safely disposed of afterward.
Everyone should be able to use Deliveroo easily. Before you arrive, please check the customer’s delivery notes and follow any instructions they have shared. Some customers may need extra support and may not be able to come to the door, for example because they have a mobility need, hearing impairment or other accessibility requirement. Taking a moment to read and follow their notes can make a real difference.
