Deliveroo Ireland Rider Support
AccountChange topic
- Can someone else work on my behalf (substitute)?
- I’m a substitute - how do I register in the rider app?
- How do I register my substitute in the rider app?
- I arrived at the customer on time, but they didn’t come to the door for 10 minutes. What should I do?
- When will I receive my referral payment?
- How can I change the area I work with Deliveroo in?
- Why have you contacted me about my vehicle speed?
- Where do I find in-app Updates?
- How many friends can I refer?
- How do I update my details?
- I’m a substitute - how do I complete the identity check?
- How do I complete the identity check?
- Why does my app sometimes log me out?
- What happens if I’m affected by an outage with the app?
- Keeping customer personal data safe
- Will the expected delivery time take restaurant wait times into account?
- If I don’t arrive when the app tells me to, will I be offered fewer orders?
- Should I un-assign myself from the order if I don’t think I can get to the customer in time?
- Does the expected time displayed take into account my vehicle type?
- My Supplier Agreement was terminated. Can I dispute Deliveroo’s decision?
How do I register my substitute in the rider app?
Before you register a substitute, make sure they meet all of the requirements outlined in your supplier agreement. This includes checking that they have not previously had a supplier agreement with Deliveroo terminated for a serious or material breach of contract. If they have, you will not be permitted to register them as a substitute.
From your Profile page in the rider app, tap ‘Subcontractors’, then the + symbol in the upper right corner. Confirm you’ve read your rights and responsibilities when engaging a substitute, then add in their details. We’ll send your substitute an email so they can complete their registration, and we’ll send you an email confirming you’ve added your substitute.
Your substitute will need to provide proof of their right to work as self-employed before they can go online to complete orders on your account.
If you’ve shared your rider account login details with your substitute they will no longer need this as they will be given their own login details which they should use instead, so you may want to update your password for the security of your rider account.
